Utility Billing Clerk

IDENTIFICATION:

Position Title:     Utility Billing Clerk

Department:      Administration

Immediate Supervisor:     Finance Director

FLSA:     Non - Exempt

Pay Range:     Full time - $18.27 - $25.07 DOQ.

SUMMARY:

Under the supervision of the Finance Director, the Utility Billing Clerk is responsible for maintaining customer utility account data, preparing, and mailing utility bills, entering utility payment data into the City’s computer system, preparing reports, and assisting with citizen inquiries regarding utilities or other City services.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Manages utility consumption and use data provided from field collection.

• Performs monthly utility billing process.

• Enters utility billing transfers in the City’s computer system.

• Prepares and prints final utility notices and shut-off directives; work with field staff to notify customers of shut-off deadlines and procedures for turning service back on.

• Posts utility payments into the City’s computer system.

• Assists with citizen inquiries and concerns regarding utilities or other City services.

• Facilitates and maintains records for payment agreements.

• Answers customer questions regarding problems with their account.

• Prepares various reports as directed.

• Coordinates with field staff for set up of services.

• Posts, processes, and distributes deposit refunds.

• Posts utility billing adjustments.

• Balances cash drawer each day for deposit.

• Operates office machines, such as copiers, scanners, fax machines, voice mail systems and computers.

• Responsible for monitoring automated meter reads, correction of errors and manual inputs when necessary.

• Follows department policies and procedures.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.

• Ability to carry out duties reliably and predictably.

• Ability to operate computers and software necessary to complete assignments, which may include accounting software, word processing, spreadsheets, and databases.

• Ability to maintain an organized filing system.

• Ability to read and interpret documents such as ordinances, agendas, operating and maintenance instructions and procedure manuals.

• Ability to work well with others.

• Ability to work with limited supervision.

• Ability to follow department policies and procedures, concentrate on tasks in the presence of distractions, prepare reports, type with speed and accuracy, count change correctly.

• Ability to communicate well with others via written, email, phone and in person settings.

• Ability to problem solve.

• Skill in organization, public relations, and basic office procedures.

• Skill in handling dissatisfied customers.

PHYSICAL DEMANDS AND LOCATION:

This position is located at City Hall. Working within an office setting with a computer and telephone is the primary aspect of this position.

The physical demands of this position require the ability to sit, stand, use hands to finger, eye and hand coordination. The employee is occasionally required to stand, walk, stoop, kneel and crouch.

MINIMUM QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• One year minimum experience of utility billing preferred.

• High School Diploma or GED equivalent.

• Must possess a valid State of Texas Driver’s License.

• Must pass criminal background check and drug screen.